Trouble Logging In?

Forgot Your Password?

This one is easy! Just CLICK HERE, type your e-mail address in the field provided, submit your request, and your password will be e-mailed to you within minutes!

I Get the Following Error Message

"Error Finding Record" with an explaination about non-existent or duplicate records. What does this mean?

What is a Duplicate Customer Record and Why is it Bad?

Having a duplicate customer record in our system (meaning your name and address have been entered more than once in our database) makes it more difficult, or impossible for you to sign into our site at checkout. Because the database finds 2 or more customer records that match your information, it doesn't know which one is yours and therefore can not log you in.

If you think this may be your problem, because you have ordered from us in the past, send your name, address, e-mail and a description of your problem to our on-line customer service representatives at customerservice@shopgetorganized.com and they will clear your account for access, ususally, within 24 hours. If your need is more imediate, you can call customer service at 1-610-725-1135 and have them rectify the problem.

Non-Existent Records

There is always the possibility that your sign-in information was not entered correctly at the time of your first purchase. A misspelling of your name, e-mail address, or password would prevent your information from being found in the database. Also, if you ordered by phone, and did not give your e-mail address and a web password when placing your order you will not be able to access your account online.

If you think this may be your problem send your name, address, e-mail and a description of your problem to our on-line customer service representatives at customerservice@shopgetorganized.com and they will clear your account for access, ususally, within 24 hours. If your need is more imediate, you can call customer service at 1-610-725-1135 and have them rectify the problem.

What if I'm a New Customer?

If you have never ordered from us over the phone or internet, please refer to our instructions for New Customers. CLICK HERE to access "how to" information for placing your first order.

Thank you for your continued patronage!

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