Frequently Asked Questions (FAQs)

How do I get a catalog mailed to me?

Catalogs can be ordered in three different ways:

  1. By calling our toll free number: 1-800-829-1133
  2. By faxing your request to 1-610-725-1144 (please include your full name and address)
  3. By filling out the on-line form - CLICK HERE

How do I unsubscribe from email promotions?

You may submit a request to unsubscribe from our electronic promotions by clicking here.

How do I subscribe to email promotions?

You may submit a request to subscribe to our electronic promotions by clicking here.

How do I exchange or return an item?

Indicate the reason for the return/exchange on the back of your shipping invoice and mail it back to Shop Get Organized at the address below, or see our more detailed return information by clicking here.

Shop Get Organized
600 Cedar Hollow Road
Paoli, PA 19301

What is the shipping, handling and processing charge on standard** items?

Please see our detailed shipping information by clicking HERE.

Do you price match?

ABSOLUTELY! Please indicate the competitors name and their advertised price so we may comment the order.

I have a product suggestion for the catalog, whom do I contact?

Any product ideas or suggestions can be sent to:
        New Product Committee
        Shop Get Organized
        600 Cedar Hollow Rd
        Paoli, PA 19301
Please submit all customer service issues by CLICKING HERE. The e-mail address above is for new product submission only.

What shipping service do you use?

Please refer to our shipping page for more detailed information - CLICK HERE Standard shipping is by parcel post where cities East of the Mississippi can expect their orders within 7-10 business days and cities West of the Mississippi can expect their orders within 10-15 business days.

FedEx Ground - $3.75 additional
Eastern US 4 - 5 Days
Central US 5 - 7 Days
Western US 7 - 10 Days

FedEx Express Saver - $14.98 additional
3-4 business days (this time estimate only applies to in-stock items and physical addresses; does not apply to items with a D or W in their catalog number)

Can I order if I live outside the United States?

We do not have the capability to deliver orders outside of the Continental United States at this time.

What forms of payment do you accept?

Visa  •  MasterCard  •  Discover  •  American Express  •  PayPal
For mail orders we accept personal checks and money orders.
For phone orders, we accept credit/debit cards only.

What is your return policy?

We take great pride in our reputation for quality and excellent value. We'll assist you with a prompt refund, exchange, or credit for all merchandise returned with in our 45 day return policy. Please send your package, including your return and exchange form, via a prepaid, insured, traceable method to ensure a safe and documented delivery to:

Shop Get Organized
600 Cedar Hollow Road
Paoli, PA 19301

How does the defer payment plan work?

We do apologize for any inconvenience but we no longer offer deferred payment plans.

What does the "D" and "W" mean before certain item numbers?

The "D" and "W" before the catalog number designates that this item is a drop ship item which will come directly from the manufacture's warehouse. Keep in mind this takes from 2-4 weeks after placing your order, sometimes longer however we will advise of any lengthy delays.

Please note that Drop Ship items can not be shipped to P.O. Boxes! Please provide an actual physical address for shipment of these items. Also, keep in mind that ship times on these items are not flexible - the use of express shipping will not expedite your Drop Ship order.

Can I ship to another address?

YES! On the order form simply click on the link that says "Ship To" next to the appropriate product if you wish to send one or more products to different addresses. If you would like to ship your entire order to another address wait until you enter your billing information and fill in the "ship to" address on this form. The entire order, except those with individual ship to address specified, will be shipped to that address, $3.95 per additional address.

Email Exclusives

Visit Our Other Stores

Get Social with Get Organized

Most Orders Ship Via

Info & Policies