Contact Us

How do I place an order by phone?

Call our toll-free number any time, 24 hours a day, 7 days a week (including holidays) at 1-800-803-9400. Please have your payment information (credit cards only for phone orders) and order information ready.

Who do I contact with questions or concerns regarding a previous order?

If you would like to speak to a live customer service representative regarding a question, concern or problem with your order, please do so between the hours of 9:00 A.M to 7:00 P.M. Eastern Time, Monday through Friday or 5:00 A.M to 9:00 P.M. Saturday and Sunday at 610-725-1100.

I have questions regarding my order or your website and I don't want to call.

Our online customer service representatives are some of the best in the business. E-mail your concern or question to, just be sure to include your full name, order number and reason for writing. All e-mails are answered within 24 hours. 

You may also speak to a customer service representative using our live chat between the hours of 9:00 A.M to 9:00 P.M. Eastern Time, Monday through Friday or 9 A.M. to 5:00 P.M. Saturday and Sunday.

We strive to provide you with the best on-line customer service you've ever encountered, whether you ordered by mail-in order form, fax, phone or the web!

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